Description
When Ian Thompson first suggested this, we pictured a review of the latest systems for performance measurement. Instead, he has concentrated on what has to be the first step in any system implementation–the planning and assessment process. Through his thoroughness, the author forces us to consider the broader picture, containing not just the investment aspects of a performance measurement system but the marketing, compliance, client service and other multiple facets that link performance measurement to the rest of an organization.
How To Successfully Develop and Implement a Performance System.
